Technology And Science, Tips

Samsung IP Camera Webviwer Plugin Update Issue

Couple months ago, I can open the samsung ip (network) camera webviewer using chrome browser. However, we I try to open it today, it shows an installation/update issue.

Samsung Update issue
Samsung Installation/update issue

Even if I have already downloaded and installed the webviewer plugin update, I was continously redirected to this webpage which is confusing. I have tried to google it but I cannot find any solution regarding this issue. But not until I realize that many korean companies love Internet Explorer so much. Maybe the webviewer plugin is only intended for Internet Explorer. So, I decided to launch my IE (which I rarely do) to open my IP camera admin page. However, the same issue still occurs. This time with a more specific message.

Pop-up Message

It is pretty helpful message, so then I followed that message to enable the enhanced protected mode in my internet option.

Enhanced Protected Mode
Enhanced Protected Mode


After relaunching the Internet Explorer, the same pop-up still occur but when I hit cancel, there is an additional message on the bottom of IE asking permission to allow running the plugin. Just allow the plugin to run, and the webviewer should now work like charm.

Note: if it is still not working, make sure that you have already updated the firmware of the ip-camera. Please visit samsung official website to obtain the latest firmware update.


12 thoughts on “Samsung IP Camera Webviwer Plugin Update Issue

  1. I keep having the same issue on certain PCs, while others work fine. I have no idea what the difference is. I’ve run as administrator and no difference. It affects Firefox and IE11 the same. Samsung (Hanwha) should move away from using a plugin and just use HTML5.

    1. Maybe you should also update the camera firmware. I was having the same issue, but then I installed Samsung SmartViewer software to update the latest firmware and it worked.

  2. I can’t update the firmware without downloading the plug in, and I can’t download the plug in to update the firmware. I’m going in circles. Samsung website is no help whatsoever, and there is no way to contact anyone that I can find. It let me sign up for a smart cloud account, and then told me my cameras were invalid because…you guessed it…firmware needs to be updated. I am so frustrated. have spent two hours just trying to update firmware. At to make it even more fun, I tried download their app, which says “only available in North America”, and got a message from the app store that it is “not available in North America”. Funny, guys. At a couple of hundred bucks a camera, about $400 worth of funny. Not.

      1. Hello I have the same issue. I downloaded STWWebviewer. as stated above (2nd option fails) I only have the IP of the device the other settings I fo not know so used “Samsung network camera encoder” and it wants a device # which I do not have. Still stuck

  3. The internal camera software was written to support ActiveX (Microsoft’s alternative to Java), Chrome and some other browsers do not support ActiveX without the use of addons. Safari seems to support ActiveX as do some browsers listed in posts above. Both Chrome and FireFox support the connection methods below. These examples won’t provide access to configuring the camera via the internal menu pages, but will allow you to view the camera images/video live. For configuring your camera(s) try Samsung Wisenet Device Manager as an alternative.

    Parameters between [ ] are optional and should be used if applicable.
    NOTE: Passing authentication through the URL is NOT SECURE nor widely supported, but worth a try. Use sparingly.


    Also, compression seems to work by adding “&compression=”

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